Terms of service
Last updated: 27 October 2026
The short version
- You're buying from TRL Nutrition Ltd, a company registered in England and Wales.
- You must be 18 or over to order.
- Our products are food supplements, not medicines.
- Your legal rights as a consumer are not affected by these terms.
1. About us
This website is run by TRL Nutrition Ltd ("we", "us"), a company registered in England and Wales under company number 13801084. Our registered office is 86–90 Paul Street, London EC2A 4NE, United Kingdom. You can contact us at info@trlnutrition.com.
2. These terms
These terms apply to every order you place with us. Please read them, along with our Delivery, Returns and Privacy policies, before ordering. We may update these terms from time to time. The version in force when you place your order is the one that applies to it.
3. Who can order
You must be 18 or over and buying for your own personal use, not for resale.
4. Our products
- Our supplements are food supplements, not medicines. They aren't intended to diagnose, treat, cure or prevent any disease.
- Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle.
- Don't exceed the recommended daily dose on the label. Keep out of reach of young children.
- Some products contain high levels of caffeine and aren't suitable for children or for people who are pregnant or breastfeeding.
- Speak to a doctor before use if you are pregnant, breastfeeding, taking medication or have a medical condition.
- Always read the label before use. Product images are for illustration, and packaging may change. If the label on the product differs from our website, the label on the product applies.
Information on our website is for general information only and isn't medical advice.
5. Placing an order
When you place an order, we'll email you to confirm we've received it. Our contract with you starts when we dispatch your order and email you to confirm it has shipped.
We may decline or cancel an order before dispatch, for example if a product is out of stock, we can't deliver to your address, we suspect fraud, or there's a clear error in the price or description. If we do, we'll tell you and refund anything you've paid in full.
6. Prices and payment
Prices are in pounds sterling (£) and include VAT where it applies. Delivery charges are shown at checkout before you pay.
We accept the payment methods shown at checkout. If you pay with Klarna or another buy-now-pay-later provider, their own terms also apply. We don't store your full card details.
7. Discount codes and offers
Unless an offer says otherwise, only one discount code can be used per order, and offers can't be combined. Offers can't be exchanged for cash, and each has its own conditions and end date, shown with the offer.
8. Delivery
Delivery costs, times and the rules on missed deliveries, safe places and lost parcels are set out in our Delivery policy. The items in your order become your responsibility once they're delivered to the address you gave us, left in a safe place you chose or agreed to, or collected by you. We recommend adding SavedBy Package Protection at checkout, which also covers parcels stolen after delivery.
9. Cancellations, returns and faulty items
You can cancel most orders within 14 days of delivery, provided items are unopened with seals intact. If an item is faulty or not as described, you have rights under the Consumer Rights Act 2015. Full details are in our Returns policy.
10. Our responsibility to you
If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We're not responsible for loss that wasn't foreseeable, for business losses, or for problems caused by using or storing products other than as directed on the label.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited or excluded by law, including your rights under the Consumer Rights Act 2015.
11. Using our website
You must not misuse our website, copy its content for commercial use, or give false information when ordering. We're not responsible for the content of other websites we link to.
12. Events outside our control
We're not responsible for delays caused by events outside our control, such as courier strikes, severe weather or customs delays. If one happens, we'll tell you and do what we can to reduce the delay. If the delay is significant, you can cancel and receive a refund for anything not delivered.
13. Complaints
If you're unhappy, email info@trlnutrition.com and we'll do our best to put things right.
14. Law and courts
These terms are governed by the law of England and Wales. You can bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts. If you live outside the UK, you may also have the protection of the consumer laws of your country.
