Shipping policy
Last updated: 27 October 2026
The short version
- UK Standard: £3.99, free on orders of £75 or more. 2–4 working days.
- UK Express: £9.99. 1–2 working days.
- Europe: £14.99. EU countries 2–11 working days. Switzerland, Norway, Ukraine and other non-EU countries 3–17 working days.
- Middle East: £29.99. Delivery times vary by destination.
- Dispatch: orders placed before 12 noon (UK time) on a working day usually ship the same day.
- Recommended: add SavedBy Package Protection at checkout. If your parcel is lost, stolen or damaged, including after it's marked as delivered, you make one quick claim and we sort it.
Delivery costs and times
| Service | Cost | Estimated delivery |
|---|---|---|
| UK Standard | £3.99 (free on orders of £75 or more) | 2–4 working days |
| UK Express | £9.99 | 1–2 working days |
| Europe (EU) | £14.99 | 2–11 working days |
| Europe (non-EU, such as Switzerland, Norway, Ukraine) | £14.99 | 3–17 working days |
| Middle East | £29.99 | Varies by destination |
The cost for your order is shown at checkout before you pay. Delivery times are estimates, not guarantees, and may be longer during peak periods such as Black Friday and Christmas.
Dispatch and tracking
Orders placed before 12 noon (UK time) Monday to Friday usually ship the same day. Orders placed after 12 noon, at weekends or on bank holidays ship the next working day.
We'll email you a tracking link as soon as your order is on its way. If your order ships in more than one parcel, you'll get tracking for each.
Couriers
UK orders are sent with Royal Mail or another tracked courier, chosen for your address and the service you pick.
We mainly ship international orders with Royal Mail International, who pass your parcel to your local postal service for final delivery. We may use other couriers depending on your location. Tracking may update less often once your parcel leaves the UK, and the final delivery is made by your local carrier, so watch for their delivery notices.
Your address
Please check your delivery address carefully at checkout. We send your order to the address you give us. If the address is wrong or incomplete, we're not responsible for the parcel being lost or delivered elsewhere, and any cost of sending it again is yours.
If you spot a mistake, email us straight away at info@trlnutrition.com. We'll try to correct it, but we can't change an address once the order has been dispatched.
Missed deliveries and safe places
Royal Mail (or your local carrier) will usually text and email you your delivery window, with the option to change the day or choose a safe place. If you don't, you accept that the courier may leave your parcel in a safe place or with a neighbour at their discretion. Where the courier's photo or proof of delivery shows your parcel was delivered to your address, we'll treat the order as delivered. If you added SavedBy Package Protection, you can still claim for a parcel stolen after delivery.
If you're not in and the parcel goes back to the delivery office, it's up to you to rearrange delivery or collect it in time. If it's returned to us because it wasn't collected or couldn't be delivered:
- We'll refund you once it arrives back with us, minus the original and return delivery costs, or we can send it again if you pay the delivery cost again.
- If it's lost on the way back to us, we'll claim from the courier and refund you, minus delivery costs, once that claim is settled.
Lost or damaged parcels
If your parcel is lost or arrives damaged, tell us at info@trlnutrition.com with your order number and photos of any damage. Please report a missing parcel within 7 days of the expected or recorded delivery date, and check with neighbours and around your property first.
Where a parcel is lost or damaged while with the courier, we'll replace it or refund you. This doesn't apply where the parcel was delivered to the address you gave us, or left in a safe place as described above.
SavedBy Package Protection (recommended)
For full peace of mind, add SavedBy Package Protection at checkout. It's optional, costs a small fee, and covers you in situations our standard policy doesn't:
- Parcels stolen after they've been marked as delivered or left in a safe place
- Parcels lost or damaged in transit, with one quick claim through the SavedBy portal and no waiting for courier investigations
- International parcels seized or held by customs, which we'll review
Claims are subject to SavedBy's terms. We review every claim and may decline claims where an account shows a pattern of repeated similar claims.
Without SavedBy, you still have all your legal rights, as set out above.
International orders, customs and import rules
Orders delivered outside the UK may be charged import duties, VAT or handling fees by your country. These aren't included in our prices or delivery charges and are paid by you on delivery. If you refuse to pay them and the parcel comes back to us, we'll refund you minus the original and return delivery costs.
Import rules for supplements differ by country and change often. You're responsible for checking a product is allowed in your country before ordering. If customs seize, hold or destroy your parcel, we can't refund it, unless you added SavedBy Package Protection at checkout, in which case you can make a claim and we'll review it.
By law we must declare the correct value of every international parcel, so we can't mark orders as gifts or change their value.
Contact
Questions about your delivery? Email info@trlnutrition.com with your order number.
