Privacy policy

Last updated: 27 October 2026

The short version

  • TRL Nutrition Ltd is responsible for your personal data.
  • We use it to process your orders, provide customer service and, if you agree, send you marketing.
  • We never sell your data.
  • You can unsubscribe, or ask to see or delete your data, at any time.

Who we are

TRL Nutrition Ltd (company number 13801084), 86–90 Paul Street, London EC2A 4NE, United Kingdom, is the controller of your personal data. Contact us about privacy at info@trlnutrition.com.

What we collect

  • Order details: your name, billing and delivery address, email, phone number and what you bought. Payments are processed by our payment providers. We don't see or store your full card number.
  • Account details: if you create an account, your login details and order history.
  • Customer service: what you tell us when you contact us, including photos you send for a claim.
  • Marketing preferences: whether you've signed up to email or SMS.
  • Reviews and rewards: reviews you leave and loyalty or referral activity.
  • Device and browsing data: IP address, browser, device, pages viewed and how you arrived at our site, collected through cookies and similar technology.

How we use it, and our lawful basis

Purpose Lawful basis
Processing, delivering and supporting your order, including returns and claims Contract
Keeping tax and accounting records Legal obligation
Preventing fraud and keeping our site secure Legitimate interests
Improving our website and products Legitimate interests, and consent for non-essential cookies
Marketing emails and SMS Consent, or for existing customers, similar products with the option to unsubscribe at any time
Personalised advertising on other sites and social media Consent

Who we share it with

We share data only with service providers who help us run the store, and only what they need:

  • Store platform: Shopify
  • Payments: our payment providers, including Klarna if you choose it
  • Delivery: Royal Mail and other couriers, and local postal services for international orders
  • Parcel protection: SavedBy, if you add it
  • Email and SMS: Klaviyo and Seguno
  • Reviews, rewards and referrals: Judge.me, Smile.io and GoAffPro
  • Fraud prevention: Shopify and Blockify
  • Analytics and advertising: Google and Meta (Facebook and Instagram), where you've consented

We may also share data where the law requires it, or to protect our rights. We never sell your personal data.

International transfers

Some of our providers process data outside the UK, for example in the EU, Canada or the United States. Where they do, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum.

How long we keep it

  • Order and payment records: 6 years after your order, for tax and legal reasons.
  • Account data: until you close your account.
  • Marketing data: until you unsubscribe, after which we keep only what's needed to make sure we don't contact you again.
  • Customer service messages: up to 2 years after we last hear from you.

Marketing

We only send marketing emails or SMS if you've signed up, or if you're an existing customer and haven't opted out. You can unsubscribe at any time using the link in any email, by replying STOP to any SMS, or by emailing us.

Cookies

We use essential cookies to run the store, such as keeping items in your basket and processing checkout. With your consent, we also use analytics cookies to understand how the site is used and advertising cookies to show you relevant ads. You can change your choice at any time using the cookie settings link at the bottom of our website, or through your browser settings.

Your rights

Under UK data protection law (UK GDPR and the Data Protection Act 2018), you have the right to:

  • access the personal data we hold about you
  • have it corrected or deleted
  • restrict or object to how we use it, including for direct marketing
  • receive it in a portable format
  • withdraw consent at any time

To use any of these rights, email info@trlnutrition.com. We'll respond within one month. If you live in the EU, you have the same rights under the EU GDPR.

Children

Our site and products are for people aged 18 and over. We don't knowingly collect data from anyone under 18.

Complaints

If you're unhappy with how we've handled your data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this policy

We'll update this policy when our practices change. The date at the top shows when it was last updated.