Refund policy
Last updated: 27 October 2026
The short version
- Changed your mind? Tell us within 14 days of delivery. Items must be unopened, with seals intact. UK return labels are free.
- Faulty, damaged or wrong item? We'll refund or replace it. Tell us as soon as you notice, and within 30 days.
- Lost in the post? Where the courier lost or damaged it, we'll replace it or refund you. Add SavedBy Package Protection at checkout to also be covered if a parcel is stolen after delivery.
- Refunds are paid to your original payment method within 14 days of us getting the item back.
Your right to cancel
If you change your mind, you can cancel your order within 14 days of the day you (or someone you nominate) receive it. You don't need to give a reason.
To cancel, email info@trlnutrition.com with your order number and the items you're returning. You then have 14 days from telling us to send the items back.
Supplements and foods can only be returned if they're unopened, unused and in their original packaging with all seals and safety films intact. Once a seal is broken, the item can't be returned for health and hygiene reasons. This applies to sale items too.
Items we can't take back
- Opened or unsealed supplements and foods
- Gift cards once they've been used
This doesn't affect your rights if an item is faulty or not as described.
Faulty, damaged or incorrect items
If an item is faulty, damaged on arrival, not as described or not what you ordered, you're entitled to a refund, repair or replacement under the Consumer Rights Act 2015.
- For wrong, missing or damaged items, please tell us within 48 hours of delivery with photos, so we can sort it quickly.
- For any other fault, tell us as soon as you notice it, and within 30 days of delivery for a full refund.
- Please include photos, the batch number and the best-before date. We may ask you to return the item so we can inspect it before we refund or replace it. If so, we'll cover the return cost.
Store all products as directed on the label. Problems caused by incorrect storage, use or handling after delivery (for example heat, damp or a lid left open) aren't a fault and aren't covered.
How to return an item
- Email info@trlnutrition.com within 14 days of delivery, with your order number, the items and the reason.
- If your return is eligible, we'll email you a return label and instructions.
- Print the label, pack the items securely and drop the parcel off within 14 days. Keep your proof of postage.
UK orders: the return label is free.
Orders outside the UK: if you've changed your mind, you pay the cost of sending items back. If an item is faulty or we sent the wrong item, we cover the return cost wherever you are.
Refunds
Prefer an exchange? Tell us when you get in touch and we'll swap eligible unopened items for another product, flavour or size, subject to stock.
We usually process refunds within 3 working days of receiving the items back, and always within 14 days of receiving them (or proof you've sent them, if that's sooner). Refunds go to your original payment method.
- If you cancel your whole order, we'll also refund the standard delivery cost you paid. If you chose Express, we refund the Standard rate only.
- If a returned item has been opened or used, we may refuse the refund or reduce it to reflect that.
- Refunds on orders paid with Klarna are handled through Klarna.
Refusing future orders
We keep a record of returns and claims. If we see repeated claims or returns that look like misuse of this policy, we may decline future orders.
Your legal rights
Nothing in this policy affects your legal rights as a consumer. If you live outside the UK, the consumer protection rules of your country may also apply.
Contact
Email info@trlnutrition.com with your order number.
